Shipping policy

UMILE — Shipping Policy

Last updated: October 26, 2026

Thank you for shopping with UMILE. Based in Auckland, New Zealand, we aim to provide a reliable shipping experience for customers locally and around the world.

This policy explains how we process and ship orders, how shipping costs are determined, and what to expect after purchasing.

Order Processing

Orders are processed after payment has been confirmed.

We aim to prepare and dispatch orders as promptly as reasonably possible. Processing times may vary depending on product availability, order volume, weekends and public holidays.

Once your order has shipped, you'll receive a confirmation email with tracking information where supported by the selected shipping service.

Order processing time is separate from delivery time.

Shipping Methods & Delivery Times

Available shipping methods and estimated delivery times are displayed at checkout.

Delivery times are estimates rather than guarantees, unless expressly stated otherwise, and begin once your order has been dispatched.

Delivery may be affected by courier delays, customs clearance, weather conditions, public holidays or circumstances outside our reasonable control.

Nothing in this section limits your rights under applicable consumer protection laws.

Shipping Costs

Shipping charges are calculated or displayed at checkout based on your destination, parcel weight, package dimensions and selected shipping method.

Any free shipping promotions will be clearly displayed at checkout and may be subject to eligibility conditions.

International Customs, Taxes & Import Fees

International orders may be subject to customs duties, import taxes, VAT, brokerage fees or other charges imposed by the destination country.

Where applicable, charges collected by UMILE at checkout will be displayed before payment.

Unless expressly stated otherwise at checkout, import duties, taxes and customs-related charges not collected at checkout are the customer's responsibility.

Customs authorities and carriers determine these charges according to applicable regulations.

Customs processing may also affect delivery times.

United Kingdom

Orders shipped to the United Kingdom may be subject to VAT, customs duties, import fees and carrier handling charges.

Where applicable, charges collected at checkout will be displayed before purchase.

If checkout does not indicate that duties and taxes are prepaid, additional charges may be payable before or upon delivery.

European Union

Orders shipped to European Union countries may be subject to VAT, customs duties, import taxes and carrier handling fees.